Terms & Conditions

We are Twisted & Stoned, this is our website available at twisted-stoned.shopstar.co.za, and these are our legal terms, including our:

  • Terms of use – which you agree to by visiting this website;

  • Terms of sale – which you agree to by placing an order through this website; and

  • Privacy policy – which you agree to when you submit your personal information through this website.

We may change any of these terms at any time by updating this web page. If you have any questions about our legal terms, please contact us.

Terms of Use

  1. Licence. We grant you a limited licence to use this website.

  2. Breach. We may cancel your licence if you breach any of these terms.

  3. Framing. You may not frame this website.

  4. Capacity. You agree to the terms on the basis that you have the legal capacity to visit this website.

  5. Accurate information. You promise that you will give this website only accurate information.

  6. Ownership. We or our third party licensors own all rights in this website.

  7. Trade marks. All our trade marks are our property and you may not use them without our permission. All other trade marks are their respective owners' property.

  8. Restrictions. You may not change, hire out, reverse engineer, or copy this website without our permission.

  9. Own risk. You use this website at your own risk and we make no warranties about it.

  10. Indemnity. You indemnify us against any liability related to your use of this website.

  11. Direct damages limited. Our maximum liability to you for all claims for direct damages related to this website is R100.

  12. Indirect damages. We will never be responsible for any indirect damages.

Terms of Sale

1. Handcrafted Artisan Goods Notice

Every piece from Twisted & Stoned is individually hand-fabricated using raw metals (sterling silver, brass, copper) and natural gemstones/cabochons/cubic zirconia. Because items are hand-hammered, forged, and hand-set, minor bench variations, texture differences, and natural stone characteristics are inherent to artisan jewellery and make every piece unique.

2. Ring Sizing & Sizing Responsibility

  • Customers are strictly responsible for selecting the correct ring size when ordering.

  • Please consult our Ring Sizing Guide (which provides exact UK/SA letter sizes and inner diameter measurements in mm) prior to placing an order.

  • If a ring requires resizing or exchange due to an incorrect size selected by the customer, the original item must be returned unworn and undamaged. All courier fees incurred for returns and exchanges are the customer's responsibility.

3. Orders & Stock Availability

  • Orders placed on this website are subject to stock availability.

  • We only conclude a binding sale agreement once your order is processed and dispatched.

  • Each order is a separate agreement.

4. Shipping & Delivery

  • Processing: Ready-to-ship orders are processed and dispatched within 1–2 business days.

  • Delivery: Delivery across South Africa is fulfilled via our integrated courier partners (e.g., Courier Guy / PUDO). Standard transit times range from 2–5 business days depending on destination.

  • Risk: Risk in the goods passes to you upon delivery to your specified address or PUDO locker.

5. Payments

Payments are securely processed through our integrated gateway (iKhokha). We do not store credit card details on our servers.

6. Disclaimer & Limitation of Liability

  • We disclaim all warranties to the extent allowed by applicable South African law (including the Consumer Protection Act).

  • Our maximum direct liability for any goods sold is strictly limited to the total purchase price paid for the item in question. We are not liable for any indirect or consequential damages.

7. Dispute Resolution & Governing Law

  • South African law governs this agreement.

  • You consent to the jurisdiction of the Magistrate's Court in the event of a dispute.